Returns & Exchanges
At Spy Shop, we stand by the quality of our surveillance equipment and offer a 30-day return window for items in their original, discreet packaging. Please ensure all security seals are intact to qualify for a full refund or exchange.
Initiate a Request
Contact our secure support team with your order number to receive a Return Merchandise Authorization (RMA) and specialized return instructions.
Prepare the Package
Carefully pack the device in its original box including all cables, manuals, and accessories to ensure the item is not damaged during transit.
Ship via Tracked Service
Affix the provided shipping label and send the package using a courier that offers tracking to ensure your high-value gear arrives safely at our facility.
Inspection and Refund
Our technicians will inspect the hardware for any signs of tampering; once cleared, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing