Frequently Asked Questions
Everything you need to know about our discreet surveillance solutions.
How discreet is the packaging for my order?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with no mention of 'Spy Shop' or the contents on the exterior label.
Do I need technical expertise to use your products?
Most of our devices are designed for plug-and-play use. Every product includes a detailed English manual, and our technical support team is available for setup assistance.
What is the return policy for surveillance equipment?
We offer a 30-day return window for unopened and unused items. Due to the nature of high-tech surveillance gear, items that have been activated or used may be subject to a restocking fee.
Are these devices legal to use in my area?
While we sell professional-grade equipment, laws regarding audio and video recording vary by jurisdiction. We recommend consulting local laws to ensure your intended use is compliant.
What will appear on my credit card statement?
To maintain your confidentiality, your billing statement will show a neutral parent company name rather than 'Spy Shop'.
Do you offer international shipping?
Yes, we ship worldwide. However, please note that customers are responsible for ensuring the items ordered are legal to import into their specific country.